HOW DO I PAY FOR MY ORDER ONLINE?
During the checkout process on the payment page you will be able to select your preferred payment method. You will be able to see the payment methods for you depending on your delivery country.
CREDIT AND DEBIT CARDS
We accept the following debit and credit cards as methods of payment through World Pay or PayPal:
- Visa / Visa Electron
- Mastercard
- American Express
- Switch / Maestro
- Solo
PAYPAL
We offer an alternative secure payment method via PayPal. You can pay with PayPal without entering your debit or credit card details.
PAYPAL INFORMATION
1. How can I use PayPal?
Select PayPal as the payment method and follow the onscreen instructions. You will redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.
2. Can I use PayPal without opening a PayPal account?
You can now pay with PayPal without the need to open an account. This means PayPal will not hold onto your details after purchase. PayPal limit the number of account free transactions to 10.
3. PayPal errors
Unfortunately sometimes there are problems creating or processing PayPal Orders. Here are some of the errors you might receive while creating your order:
- If you are redirected to an error page or do not receive an online confirmation email from us then it is likely that an error prevented the creation of the order. If you are not sure please log into your Solosport customer account. If the order does not appear there within 5 minutes then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from Solosport, please log into your account and check that the order was successfully created there. If it was not please Contact Us quoting your name, Solosport account email address, paypal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to.
- If using Switch/Maestro with PayPal: While you are placing your order when you are redirected to PayPal they put you in a loop asking for your card details which are already registered with them and you have used with PayPal before. Even if you re-enter the details it brings up another error message. PayPal have suggested entering the details of a different card. If you need further help with this problem please contact PayPal.
- ‘The buyer is restricted’ – PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them. Alternatively you may change your payment method and pay by card directly to Solosport. Please update your Solosport account with the card your wish to pay with then Contact Us for further help to do this.
- ‘The buyer cannot pay, transaction rejected’ – PayPal believes you are unable to pay for your order. Please contact PayPal and then let us know when the issue is resolved and we can retry to process your order. Alternatively you may change your payment method and pay by card directly to Solosport. Please update your Solosport account with the card your wish to pay with and Contact Us if you require our assistance.
- ‘The funding source is missing’ – The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue . Alternatively you may change your payment method and pay by card directly to Solosport. Please update your Solosport account with the card your wish to pay with then Contact Us for further help to do this.
- ‘Transaction refused due to risk model of the buyer’ – PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue. Alternatively you may change your payment method and pay by card directly to Solosport. Please update your Solosport account with the card your wish to pay with then Contact Us for further help to do this.
WHY CAN’T I SEE PRICES IN MY LOCAL CURRENCY?
As we receive all payments in UK £ the currency conversion is completed by your bank/credit card company. Rates can be found on their website.
WHEN WILL I BE CHARGED?
Payment will be authorised immediately after security checks from your bank issuer, worldpay or PayPal have been completed.
WHY HAS MY CARD BEEN DECLINED?
There can be a number of reasons why your card has been declined. For more information please contact your card issuer or email [email protected]
