What items are returnable?
Important – Please note that due to hygiene reasons, we are unable to issue refunds or exchanges on the following items that have been tried on, worn or washed:
- Briefs
- Boxer Shorts
- Long Boxer Shorts
- Hipsters
- G-Strings
We are able to accept returns on socks, bras and crop tops, for a refund or exchange* items must be unused and returned in the original packaging with tags intact and in a re-saleable condition within 14 days of receipt of your goods. Please ensure your items are accompanied with a copy of order number.
Packages without the original order number may cause your refund or exchange to be delayed.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
Exchanges
Should you wish to return a non-faulty product for an exchange, the following applies:
You must take reasonable care of the goods whilst they are in your possession. What do we mean by reasonable care? We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
The goods must be returned to us within 14 days of receipt. They must be unused, in the original packaging and with all the original labels attached. Exchanges are return to the address below at your own expense.
UK exchanges are shipped to you free of charge. Unfortunately international exchanges do incur a replacement shipping fee which will be invoiced via email and must be paid before the exchanged item/s can be shipped.
Faulty goods
All of our products come with the standard manufacturer’s warranty. If any product we supply fails prematurely due to a manufacturing defect we will provide you with a refund or a replacement.
Please ensure that you inform us as soon as possible after receiving your goods of any damage / manufacturing issue to avoid any delays in receiving a replacement or refund.
What if I have received my parcel, but they were not the goods ordered?
Mistakes are rare, but they do happen. In the unlikely event that we have sent you the incorrect goods, then first of all we apologise. We want to make sure that we rectify this as soon as possible and ensure that we get the goods you ordered to you. In this event, please contact Customer Services on 015396 22322 or [email protected] where one of our advisors will be happy to assist you.
How do I make a return?
If you wish to make a return, then you can simply parcel your item back up with a copy of original order and return it back to us at the address below.
We do strongly recommend that if you do send something back to us, you use a recorded delivery service and retain your proof of sending in case it gets lost in transit. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then we will not accept responsibility if the parcel is lost or damaged.
Returns address
Comfyballs Returns Department,
Solo Sports Brands Ltd
Unit 2B, Toll Bar
Sedbergh
Cumbria
LA10 5HA
United Kingdom
Telephone: +44 (015396 22322
UNACCEPTABLE RETURNS
If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you*. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.
*(i.e where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise).
